Eight million tumble dryers that have been sold in the last
11 years by Hotpoint, Indesit and Creda brands may need to be fixed – this is
because the excess fluff could reach the heating element in the machines and
cause a fire. Five million of the affected dryers have been sold in the UK.
The manufacturer is asking owners to check whether their
machine is one of those affected and, if so, to contact the company through
Hotpoint's dedicated website or the matching Indesit website. If action is
needed, an engineer will visit to mend the machine. Please do pass on this
information to your customers. They are also able to register their appliances
on www.registermyappliance.org.uk so that they are one of the first to know
about safety repairs and recalls.
Customer queries and concerns
Should you have any queries referring to the above issue or require
further advice please follow the below steps to identify if your tumble dryer
is a fire risk:
If you have a Hotpoint, Indesit or Creda tumble dryer you
will need to find the model and serial numbers on the machine and use the
Hotpoint or Indesit website to check if the electrical appliance is safe.
You can find this information on a tag that is located on
the dryer door, either in the recess or on the back. If the dryer is a Hotpoint
or Creda, you can check whether you need to get the repair by putting the
serial number through Hotpoint's site (https://safety.hotpoint.eu/); if it's an
Indesit, you can check via Indesit's site (https://safety.indesit.eu/).
The serial number is found beneath the barcode
and it's made up of the nine numbers following, but not including, 'S/N'. If
your dryer is one of those affected you will need to visit Hotpoint website to
confirm and arrange a free visit from an engineer.
